Shipping & Delivery

SHIPPING & DELIVERY POLICY

**1. PROCESSING TIMES**
– Standard Orders: 1-2 business days
– Custom Orders: 3-5 business days
– Holiday Periods: Add 3 days (May-September)
– Note: Business days = Mon-Fri (excludes federal holidays)

**2. DOMESTIC SHIPPING (US)**
**Options & Timeframes:**
| SERVICE | DELIVERY TIME | COST | WEIGHT LIMIT |
|—————-|—————|—————|————-|
| **Standard** | 3-5 days | $6.99+ | 50 lbs |
| **Expedited** | 2-3 days | $16.99+ | 40 lbs |
| **Express** | 1-2 days | $29.99+ | 30 lbs |

**Local Delivery (Colorado Springs):**
– FREE for orders over $75
– 1-2 business day delivery
– Must be within 20-mile radius

**Free Shipping:**
– Orders over $75 (after discounts)
– Excludes: Oversized items (tents, carts)
– Auto-applied at checkout

**3. FAST DELIVERY GUARANTEE**
– US orders from local warehouses: 2-3 days delivery
– Available for most camping equipment
– Does not apply to custom or backordered items

**4. INTERNATIONAL SHIPPING**
**Available Regions:**
– North America: Canada, Mexico
– Europe: UK, Germany, France
– Asia-Pacific: Australia, Japan

**Shipping Methods:**
– Economy: 10-15 days ($12.99+)
– Priority: 5-10 days ($24.99+)
– Duties/Taxes:
* Calculated at checkout
* Customer responsibility

**Restricted Items:**
– Gas canisters and fuel cells
– Knives and cutting tools
– Certain camping stoves

**5. TRACKING & INSURANCE**
– All shipments include tracking #
– Orders >$150: Automatic insurance ($500 coverage)
– Notification: SMS/email at key milestones

**6. DELIVERY ISSUES**
**Failed Deliveries:**
– 2 delivery attempts for large items
– Held at local facility for 5 days
– Returned after 7 days (return fees apply)

**Address Errors:**
– Customer responsibility: Verify at checkout
– Address correction fee: $7.00
– Rerouting fee: $18.00

**7. SPECIAL CIRCUMSTANCES**
**Oversized Items:**
– Additional handling fees apply:
* Carts: +$15.00
* Large tents: +$25.00
* Multi-item bundles: +$10.00

**Force Majeure:**
Not responsible for delays due to:
– Weather conditions affecting outdoor access
– Customs inspections
– Supply chain disruptions
– Pandemic restrictions

**8. HOLIDAY SCHEDULE**
**Peak Season Deadlines:**
– Memorial Day: Order by May 10
– Fourth of July: Order by June 20
– Labor Day: Order by August 15

**Warehouse Closures:**
– New Year’s Day
– Independence Day
– Thanksgiving + Friday
– Christmas Day

**9. CONTACT**
– Tracking Issues: support@rockapecamp.com (response in 2hr)
– Delivery Exceptions: 1-917-ROCKAPE (353-6048)
– Hours: Mon-Fri 8AM-6PM MST, Sat 10AM-4PM MST